COVID-19: Updates to Patient Care

Updates to Patient Care in Response to COVID-19/Coronavirus

Thank you for trusting us as your behavioral health-care provider! We take your trust seriously, and as both a behavioral health and overall health-care provider, it is of upmost importance to us to maintain the health and safety of our patients, providers, and staff by limiting in-person appointments. We are following guidelines issued by Banner Health and the Centers for Disease Control & Prevention in response to the Coronavirus (COVID-19).
  • Our clinics have transitioned appointments to telephone or telehealth. 
  • ​​For patients that need to be seen in person (which is on a case-by-case basis), we are:
    • Requiring masks and COVID-19 screenings prior to check-in, which includes: Taking a patient's temperature, checking respiratory symptoms, and reviewing other potential exposures 
  • Disinfecting countertops after every check in, and providing single-use pens
  • ​Requiring social distancing in clinics with a minimum of one chair separation in clinic lobbies
  • Cleaning all surfaces every 4 hours, including elevator buttons and door handles
  • Wiping down rooms after every patient visit
  • Adhering to the no visitors rule, except for: 
    • ​A visitor accompanying Child & Adolescent Psychiatry and EPICenter patients must be a legal guardian or have a legal guardian available via phone for medication management.
Please find information on COVID-19 Mental Health & Coping here.